UK cruise call centre closure

BRITISH travel giant TUI has announced the closure of its dedicated cruise call centre, which looks after brands including CruiseDeals, Thomson and Island Cruise. 48 jobs will be affected, with the company saying it plans to handle the business through its retail store network via so-called “Virtual Call Centre” technology. The move follows a review of operations, with a spokesperson saying it had been a difficult decision and that affected staff would be considered for alternative roles in the firm.
The above snippet is the first part of an article sent to subscribers in Cruise Weekly's issue from 26 Sep 13

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