This week, Cruise Weekly chats with Latvian
Liva Lace, the Hotel Manager Personal
Assistant on the Cunard Queen Mary 2.
How long have
you been working
on cruise ships?
I have been at sea
for almost three
years now.
When did you
join Cunard?
I joined Cunard’s
Queen Victoria
in August 2010
and have been
working on Queen Mary 2 since September
2012.
What is the best thing about working for
Cunard?
All the various itineraries which our ships
offer – every voyage and season is different,
so you can go from doing the “classic”
Transatlantic Crossings to sailing around the
world, all in less than a year.
What is your favourite cruising destination?
I have seen so many fantastic places around
the world that it is difficult to pick one –
every port has its own charm. But if I had
to point out one of my favourites, it would
definitely be Sydney, Australia.
Briefly explain what your job entails and
what passengers can expect from your
services on board.
My job as the Hotel Manager’s Personal
Assistant is to work closely with all the
different departments onboard coordinating
groups, media events and in-port functions.
I also summarise our Customer Satisfaction
Questionnaire results and comments at the
end of each voyage.
Who is the most famous person you have
served?
I think it would definitely be George Bush Sr.
What is the most interesting request you’ve
received from a passenger?
A guest brought a shoe down to our
Front Desk to ask if we could possibly get
our carpenters to fix it. As good as our
carpenters might be in fixing different items,
this shoe was missing half the sole and all
the insides were ripped open – it was more
of a job for our incinerator.
