AZAMARA is set to develop its own dedicated reservations team in Australia, as part of its enhanced global contact centre. The call centre team will be led by Daragh Robbins, and is now recruiting for the new contact centre positions ahead of its opening next month. Azamara is also expanding...
AZAMARA is set to develop its own dedicated reservations team in Australia, as part of its enhanced global contact centre.
The call centre team will be led by Daragh Robbins, and is now recruiting for the new contact centre positions ahead of its opening next month.
Azamara is also expanding its Australia-based team, enhancing its shoreside operations with a new sales & marketing support executive, and a business development manager.
The growth in Australia comes as the cruise line’s ships return to local shores, with Azamara Quest’s arrival in Fremantle (CW 09 Jan).
“Since resuming service with our four-ship fleet and making our long-awaited return to Australia, we have driven global growth across all markets,” Chief Sales Officer International Patrice Willoughby said.
“Our travel partners have been an integral piece to this growth, and we will continue to expand our team and enhance our offerings to better serve them.”
Along with the growth of the shoreside team, Azamara will continue to improve service and offerings for in-market travel partners next month, introducing its brand-new Versonix Seaware Touch booking platform.
Accessible through the new Azamara Alliance travel partner program, which launched in Dec (CW 09 Dec 2022), the platform will use updated tools and technologies to create a seamless experience for trade partners.
