Welcome to Face to Face, where we chat to cruise industry leaders.
How/why did you get into the cruise industry?
When I took over management of Harvey’s Choice Holidays there was a very small cruise department. I made the decision that we had to be either serious about cruise or get out of it. We made the right decision and grew to become the third largest cruise wholesaler in Australia!
Where do you see the company in five years?
The cruise industry continues to evolve and Ecruising will change with it to continue its lead as the preeminent online cruise agent in Australia.
What is the key to your success?
Hard work plus a willingness to embrace change and take risks!
How many cruises have you been on in the past year/five years?
I have been on 31 cruises and spent 141 nights at sea in the 7 years since I got into this great business.
What is your favourite cruise destination, and why?
Anywhere I have my family with me. I love sharing travel with my wife and kids.
What was your most memorable moment on a cruise?
My 50th birthday weekend cruise on Dawn Princess with a group of friends – the whole weekend was a blast!
How do you spend days at sea?
Anywhere on deck. I like watching the ocean and enjoying the complete relaxation you get at sea. Afternoon tea served in your steamer chair on the promenade deck on QM2 hits the spot!
What is the next “hot spot” in cruising destinations?
Europe continues to be really popular and the Baltics are getting much more attention.
What is the most important issue in the cruise industry today & why?
Despite the growth in popularity, the biggest problem continues to be the lack of consumer awareness of the broad range of cruise experiences available. There is still work to be done on changing some of the outdated perceptions of cruising.
How can cruising continue to grow in the current financial climate?
The value for money of all cruise holidays irrespective of cruise line will ensure cruise continue to be a great holiday option no matter what the financial climate.
How can cruising attract more young people and families?
I think P&O, Carnival, Royal Caribbean and Norwegian are doing a great job for families in the mainstream market. I think there are more opportunities for the premium and luxury market where there is still good demand for family travel from people in that demographic.
What do you think is the most under-rated aspect of cruising?
The most underrated aspect is still the wonderful value for money.
What is something you wish more agents knew about cruising?
The wonderful range of options, and again the value for money.
What is your best tip for combating sea-sickness?
I don’t get seasick but I’d recommend anyone who does to hit the deck and enjoy the fresh air!
What is your prediction for the future of cruising?
Continued growth and diversification.
What tips would you give those who would like a job such as yours?
Be flexible and willing to work hard!
