| Face to Face: Craig Owens Director of Key Accounts and Communications at Oceania Cruises

Welcome to Face to Face, where we chat to cruise industry leaders.
How did you get into the cruise industry?
I moved to Sydney from the country and secured a job as the office boy at P&O Cruises in 1985.
What is the key to your success?
Having experience in a number of different areas of the industry. From reservations, to international flight,
hotel and transfer arrangements, sales and port operations. Listen and learn from your colleagues. A sense
of humour and patience has also helped.
How many cruises have you been on in the past year/five years?
Ten.
What is your favourite destination, and why?
I love the Mediterranean. What a joy it is to wake up every day in another country.
What was your most memorable moment on a cruise?
Escorting an incentive group from India onboard the Vistafjord whilst working at Cunard Line. It was the
biggest rollercoaster ride of my life!
How do you spend days at sea?
A walk around the deck after breakfast. Team trivia before lunch and the luxury of a nana-nap in the afternoon. Days at sea I just
adore, it’s where ships come alive.
How can cruising continue to grow in the current financial climate?
The current climate allows us showcase the outstanding value of a cruise. Particularly tactical offers in the luxury market where there
are more inclusions.
How can cruising attract more families?
A cruise really does represent incredible value for a family. I was fortunate to spend time at MSC Cruises, who were the pioneers in
children and teenagers cruising for free. MSC and a number of other cruise lines have amazing facilities for families.
What is your best tip for sea-sickness?
Fresh air up on deck works best for me.
Craig’s Cruise Favourites!
Favourite Ship: Nautica
Favourite ship activity: Team trivia
Favourite shore excursion: Visiting Leptis Magnus in Libya
Favourite region: The Mediterranean, followed closely by Alaska
Favourite port: Barcelona
Favourite onboard food/drink: Dinner in Toscana onboard Oceania
Favourite perk of the job: The amazing people I have had the privilege of working with.