Welcome to Face to Face, where we chat to cruise industry leaders. How did you get into the cruise industry? I travelled extensively as a child so was always keen to get into the travel industry and was lucky that circumstances saw me follow a path into the cruise industry....
Welcome to Face to Face, where we chat to cruise industry leaders.
How did you get into the cruise industry?
I travelled extensively as a child so was always keen to get into the travel industry and was
lucky that circumstances saw me follow a path into the cruise industry.
What is the key to your success?
Listening, loyalty, great leaders to work with, and being open to constantly learning.
How many cruises have you been on in the past five years?
Approximately 13.
What was your most memorable moment on a cruise?
Cruising on L’Austral through the Indonesian islands at sunset with my family – it was
beautiful.
How do you spend days at sea?
Visit to the gym, reading a book, people-watching, nice lunch, spa treatment, afternoon
nanna nap and then sunset cocktails – dinner and potentially a dance in the nightclub.
How can cruising attract more young people and/or families?
By marketing in different channels, where people haven’t potentially thought about
cruising, and giving them an insight into what to expect on a cruise through video and
other social media tools.
What do you think is the most underrated aspect of cruising?
Unpacking once!
What is something you wish more agents and consumers knew about cruising?
That there is definitely a ship and cruise line for everyone and how critical it is matching a client to the right ship/cruise line.
What is your best tip for seasickness?
Mind over matter – stay busy.
What is your prediction for the future of cruising?
A lot of growth, with consumers having access to more choices, all offering a great value for money proposition.
Michelle’s Cruise Favourites!
Ship: L’Austral
Ship Activity: A massage
Shore Excursion: bear-watching at Neets Bay, Alaska
Region: Alaska
Port: Sydney (can’t beat sailing into it)
Onboard Food and Drink: Champagne – Veuve Clicquot!
Perk of the Job: Working with fun people
