FRED. Olsen Cruise Lines has reinvented its guest booking experience with the launch of a new video reservations system. Guests can now contact Fred. Olsen’s team via videotelophony, allowing those viewing a cruise online a face-to-face interaction. The system is operated by video chat platform Talkative, with anyone browsing a...
FRED. Olsen Cruise Lines has reinvented its guest booking experience with the launch of a new video reservations system.
Guests can now contact Fred. Olsen’s team via videotelophony, allowing those viewing a cruise online a face-to-face interaction.
The system is operated by video chat platform Talkative, with anyone browsing a cruise on the Fred. Olsen website now offered a video call, so long as an advisor is available at the time.
Talkative automatically assesses whether the guest is using a device with a camera, as well as the strength of their connection.
A member of the team will call via telephone if a video call is not an option.
The system allows a shared browsing experience, so both the guest and Fred. Olsen team member can see the same screen view at the same time.
“At Fred. Olsen, our guests are at the heart of everything we do, and we are so proud to be able to offer this personal service for our guests,” Fred. Olsen Director of Product & Customer Service Clare Ward said.
“This new video system allows us to build relationships with those looking to sail with us, whether it’s for the first, fifth, or 15th time.
“The ability to see a friendly, smiling face can make all the difference when it comes to booking a holiday, and the screen-share facility will enable us to better solve queries as we will be able to see exactly what the guest is seeing.”
