Agents are raving about the new and improved cruise education program, according to the International Cruise Council Australasia. ATTENDANCE levels are up and ratings are high for ICCA’s overhauled training program, as agents sign up in preparation for the summer cruise season. Since the Feb appointment of training and development...
Agents are raving about the
new and improved cruise
education program, according
to the International Cruise
Council Australasia.
ATTENDANCE levels are up and ratings are
high for ICCA’s overhauled training program, as
agents sign up in preparation for the summer
cruise season.
Since the Feb appointment of training and
development manager, Peter Kollar, the
Council has introduced eight new or revamped
modules across Australia and New Zealand.
Kollar said 90% of participants had given the
sessions the highest possible rating, with many
cruise specialists complimenting the mix of
port content and “visual stimulation”, including
nearly 1,000 new slides.
“We’re trying to make the training as
relevant as possible for agents who are dealing
with more customer enquiries than ever as
demand for cruise holidays surges,” he said.
Kollar has also been impressed by the
number of accredited agents returning to ICCA
to update their training.
“For well-trained agents to take time out of
their day and make further learning a priority
takes a strong level of commitment and to see
them walk away with high levels of satisfaction
is a great result.
“We’ve definitely seen an increase in
attendance levels over the past few months as
word filters out about the new and improved
modules.”
The revamped modules include the
mandatory ‘Cruise Holidays Introduction’ and
‘Cruise Sales & Service’, as well as ‘ICCA Fleet
Review’, ‘Europe River Cruising’ and Cruise
Geography modules for the Americas, Europe,
Australia, New Zealand, South Pacific, Asia and
the Indian Ocean. For details, see cruising.org.au.
