NORWEGIAN Cruise Line ceo Kevin Sheehan has penned an apology to cruisers affected by the company’s rescheduling of the 29 Oct departure of Norwegian Gem to 02 Nov. The company was forced to cut the nine-day cruise down to five-days and change its departure date due to the closure of...
NORWEGIAN Cruise Line ceo Kevin Sheehan
has penned an apology to cruisers affected by
the company’s rescheduling of the 29 Oct
departure of Norwegian Gem to 02 Nov.
The company was forced to cut the nine-day
cruise down to five-days and change its
departure date due to the closure of New York
port for Hurricane Sandy.
Initially NCL had refused to provide guests
with refunds if they chose not to cruise, but
reneged on 01 Nov after backlash from cruisers.
As such those who cancelled their voyage
were offered a refund for the four-days cruise
plus a five-day future cruise credit, whilst
those that sailed were given a four-day refund
and a 25% future cruise credit.