Royal Caribbean Cruise Lines has announced
it will gradually implement a restructure to
some aspects of the organisation over the
coming year, which will see its eleven global
contact centres consolidated down into three.
The global cruising giant cited the need
to “address efficiency challenges that are
common in any business that has experienced
rapid global expansion”.
Call centres for both consumer and travel
agent queries will be taken over by an external
partner, with a number of other departments
to be “centralised” or “regionalised”.
RCCL said its proposal is “likely to mean
some redundancies” however it is unclear at
this stage how this restructure will affect the
operations of its Australian offices.
“We are currently working through the
details, including specifics about the number
of jobs that will be affected,” the company told
Cruise Weekly in a statement.
“However, we believed it was important to
share this information with our staff at this
stage and we have promised the team further
updates as more details become available”.
The line plans to appoint individual managing
directors for each of its three brands, those
being Royal Caribbean International, Celebrity
Cruises and Azamara Club Cruises.
