TRAVELMANAGERS’ recent National Cruise Training Day was a “virtual hit”, with more than 150 participating personal travel managers (PTMs) joining online. Attendees received updates from a variety of cruise lines, as well as TravelManagers’ in-house cruise and training teams. Organising the day was TravelManagers Business Partnership Manager Melinda Rowe; Cruise...
TRAVELMANAGERS’ recent National Cruise Training Day was a “virtual hit”, with more than 150 participating personal travel managers (PTMs) joining online.
Attendees received updates from a variety of cruise lines, as well as TravelManagers’ in-house cruise and training teams.
Organising the day was TravelManagers Business Partnership Manager Melinda Rowe; Cruise Product Manager Lia Malone; and Training Co-ordinator Jessica Lyster (pictured), as well as BPMs Alison Banks and Maggie Bootsman.
Working remotely in different states as part of the National Partnership Office team, Malone said the team set out to create a virtual format which they intend to replicate for future training days.
Cruise Lines International Association (CLIA) also endorsed the event as accredited training, meaning the PTMs were able to obtain points for attending the session.
“We’re happy to have achieved our goal, and that so many PTMs were eager to take advantage of the opportunities offered by the training session,” Malone said.
“It was wonderful to have so many suppliers gathered for a single training session, including Holland America Line, Norwegian Cruise Line, Oceania Cruises, Silversea, Scenic, Emerald Luxury Cruises, and Virgin Voyages (represented by Travel the World).”
Rowe explained the virtual format meant TravelManagers’ diverse range of PTMs could fit the training in around their otherwise busy schedule.
“As homed-based consultants, many PTMs fit their work hours around personal commitments such as school drop-offs,” she said.
“The virtual format meant that we could have PTMs from all over Australia, and even some who were travelling overseas.”
