| Happiness guaranteed

RIVIERA Travel River Cruises has launched its Holiday Happiness Guaranteed program in Australia, allowing travellers to book with peace of mind and a guarantee of happiness.

The flexible customer care policy offers Australians free changes to new bookings, a faster cancellation & curtailment protection process, a best price promise and a happiness guarantee.

Bookings made before the end of the month may be changed once for free up to 45 days before departure for any reason under the new Holiday Happiness Guaranteed customer care policy, and if a traveller is not able to travel specifically due to COVID-19, the booking can be changed at no charge with as little as 24 hours notice.

Riviera Travel’s best price promise means if a cruise is reduced after booking, the cruise line will also reduce the price for the booked traveller.

The happiness guarantee also stipulates if a traveller is not happy by day two of their cruise, Riviera will refund the cost, assist them to make changes to their airline ticket to return home early, and pay the change fees, as wel as any airfare increase.

Riviera International Sales Manager Shelley Davey, said the cruise line knows there is pent-up demand for river cruising in Australia but understands there is trepidation to secure available cabins in advance – fear it will hopefully put paid to with its latest policies.

Davey also said Riviera wants to reassure Australian travel advisors it is in full support of them, with a no direct booking policy, meaning the cruise line is now represented in Australia and New Zealand by Travel The World (CW 14 Jan), whose Business Development Managers are already showcasing the product to agents in New South Wales, Victoria, Queensland and SA.